e-cargo bike FAQs
How do I use an e-cargo bike?
The e-cargo bikes are available to hire via the Cargoroo app. Try an e-cargo bike today and get your first hour free.
1. Locate and unlock – using the Cargoroo mobile app.
2. Watch our safety video – using an e-cargo bike is slightly different from a normal bicycle
3. Ride – have fun and be safe.
4. Return – to the same stand.
5. Relock – close the lock around the stand and clip back into the back to end your ride.
Where are the e-cargo bike located?
Cargoroo bikes are only available in select locations as part of a public trial. The scheme is launching in Chorlton, Whalley Range and Ancoats, initially with 25 bikes.
The Cargoroo app shows you exactly where you can hire an e-cargo bike from and how many are available at any given time.
How much does a Cargoroo bike cost to hire?
The e-cargo bikes will be available on a Pay As You Ride (PAYR) basis.
There is a one-off £1 registration fee to set up your account, and it then costs £3.50 per hour for use.
What age do you have to be to use an e-cargo bike?
To rent a Cargoroo cargo bike you need to be over 18 years old. This is verified via software in the Cargoroo app. Valid forms of ID include:
• A photo driving licence
• A passport
• A proof of age card, such as the PASS card from the national Proof of Age Standards Scheme. (more info on PASS cards: https://www.pass-scheme.org.uk/)
I have never used an e-cargo bike before. Is it for me?
Anyone who cycles regularly can usually also ride an e-cargo bike. In the beginning you might have to get used to the length of the bike, especially how it steers, however most people adapt to this within 5 minutes.
We recommend trying the e-cargo bike first on a quiet road or park to familiarise yourself with using the bike.
Download the Cargoroo app and get your first hour of hire free.
You can also watch our video on ‘how to use a Cargoroo bike’ here.
How safe are my children in an e-cargo bike?
The consensus is that transporting children in a cargo bike is safer than on a regular bicycle with child seats.
The e-cargo bike is equipped with three belts for children and a maxi-cosi holder for babies. The foam used for the container is the same as that which is used for helmets.
Watch our video giving advice on using with children here.
How far can I get on my Cargoroo bike?
A full battery will take you about 62 miles (100 kilometres).
If I have any issues, how can I get in touch?
If you experience any issues, you can get in touch with the Cargoroo customer care team on 0161 509 1800 or by clicking on the help icon on the app. The call centre is operational between the hours of 07:00 – 20:00
There’s also read further FAQs on the Cargoroo website here.