Accessibility statement
This accessibility statement applies to activetravel.tfgm.com
This website is run by Transport for Greater Manchester (TfGM). We want as many people as possible to be able to use this website. For example, that means you should be able to:
change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
most older PDF documents are not fully accessible to screen reader software
some functionality of embedded Google Maps is inaccessible to keyboard users.
some embedded videos do not contain and audio-description track
Feedback and contact information
If you need information on this website in a different and more accessible format please contact us for support.
We’ll consider your request and get back to you in five days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone
We provide a telephone translation service to enable customers to receive information in their preferred language. Contact us to request this service.
Technical information about this website’s accessibility
TfGM is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below: most older PDF documents are not fully accessible to screen reader software some functionality of embedded Google Maps is inaccessible to keyboard users.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Accessibility problem: PDFs
Most older PDF documents are not fully accessible to screen reader software
WCAG 2.1 AA success criteria the problem fails on:
Multiple criteria – for further detail on the specific criteria, visit the Web Content Accessibility Guidelines.
When we plan to fix the problem:
End of September 2022
Accessibility problem: Audio described video
YouTube embedded videos do not contain an audio-described track.
WCAG 2.1 AA success criteria the problem fails on:
1.2.5 Audio Description (Prerecorded)
When we plan to fix the problem:
End of June 2022
Accessibility problem: live captions on older video
Videos created specifically for this site are either silent or have live CC subtitling. Some older TfGM videos have been used on this site that contain captions encoded into the video rather than as live closed caption subtitling.
WCAG 2.1 AA success criteria the problem fails on:
1.2.5 Audio Description (Prerecorded)
When we plan to fix the problem:
End of June 2022
Accessibility problem: Embedded Maps
Using and navigating the Google Map-based features of the website
This has been partially alleviated through the provision of a text-based alternative listing of information conveyed by the map, yet we are working to make the maps fully accessible.
Additionally, maps supplied by ZapMaps, an external supplier, do not provide text-based alternatives and can be difficult to navigate with screen-reader software. We are working with this supplier to remedy these issues.
WCAG 2.1 AA success criteria the problem fails on:
1.1.1 Non-text content
1.3.1 Info and relationships
4.1.2 Name, role, value
2.4.3 Focus order
When we plan to fix the problem:
End of September 2022
Accessibility problem: Decorative video
Videos created for the site do not display play or pause controls and are not audio described
1.2.1 Video-only
When we plan to fix the problem:
End of May 2022
Preparation of this accessibility statement This statement was prepared and last reviewed on 25th May 2022