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Accessibility statement

This accessibility statement applies to activetravel.tfgm.com

This website is run by Transport for Greater Manchester (TfGM). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software

  • some functionality of embedded Google Maps is inaccessible to keyboard users.

  • some embedded videos do not contain and audio-description track

Feedback and contact information

If you need information on this website in a different and more accessible format please contact us for support.

We’ll consider your request and get back to you in five days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

We provide a telephone translation service to enable customers to receive information in their preferred language. Contact us to request this service.

Technical information about this website’s accessibility

TfGM is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below: most older PDF documents are not fully accessible to screen reader software some functionality of embedded Google Maps is inaccessible to keyboard users.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Accessibility problem: PDFs

Most older PDF documents are not fully accessible to screen reader software

WCAG 2.1 AA success criteria the problem fails on:

Multiple criteria – for further detail on the specific criteria, visit the Web Content Accessibility Guidelines.

When we plan to fix the problem:

End of September 2021

Accessibility problem: Audio described video

YouTube embedded videos do not contain an audio-described track.

WCAG 2.1 AA success criteria the problem fails on:

1.2.5 Audio Description (Prerecorded)

When we plan to fix the problem:

End of September 2021

Accessibility problem: live captions on older video

Videos created specifically for this site are either silent or have live CC subtitling. Some older TfGM videos have been used on this site that contain captions encoded into the video rather than as live closed caption subtitling.

WCAG 2.1 AA success criteria the problem fails on:

1.2.5 Audio Description (Prerecorded)

When we plan to fix the problem:

End of September 2021

Preparation of this accessibility statement This statement was prepared and last reviewed on 22nd July 2021.

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